We value our customers and strive for customer satisfaction.
October Sicily RETURN & EXCHANGE POLICY
- Items MUST be in new, unused condition to be eligible for exchange or returns. Please return in original packaging. Any items returned that are not in new condition will not be refunded. These items can be reshipped at buyers expense or they will be discarded.
- We accept exchanges or return on purchases within 14 days of delivery date. Please email for return/exchange authorization. firstname.lastname@example.org
- We do not accept returns on handmade or personalized items.
- Original Shipping fees are non refundable.
- Refunds will be issued to original payment source.
- Please note return policy for items purchased on 3rd party sites can vary according to their return policies. Please email with questions email@example.com
- Orders shipped using free shipping code will be refunded minus the amount reduced for free shipping. This is to cover original shipping cost paid by October Sicily to ship your order. ie Original shipping was $5.99 but discount code was used for free shipping. When items are returned, $5.99 will be subtracted off of the refund amount.
- Email us with questions regarding incorrect or defective items.
Please email us firstname.lastname@example.org for return & exchange authorization.